Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how oogg ("we", "us", or "our"), operating through the website oogg.ws, collects, processes, stores, and protects the personal information of users ("you" or "Player") who access or use our platform. This Policy applies to all services offered by oogg, including online casino games, sports betting, live dealer tables, account management, and customer support interactions.

By registering an account or continuing to use oogg after this Policy has been published or updated, you confirm that you have read and understood its contents, and you consent to our collection and use of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the platform immediately.

2. Information We Collect

oogg collects personal information in order to provide a safe, compliant, and personalised gaming experience. We collect data through three primary channels: information you provide directly, information collected automatically, and information received from third-party partners.

Information You Provide Directly

When you register, verify your account, make a deposit, withdraw funds, or contact support, you may provide us with the following categories of personal data:

• Identity information: full legal name, date of birth, nationality, and gender.
• Contact information: email address, phone number, and residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Verification documents: National ID (NID), passport, or driving licence submitted for KYC compliance.
• Financial information: payment method details (e.g., bKash mobile number, Nagad account, Rocket number, bank account details) and transaction history.
• Communications: messages, complaints, feedback, or support tickets you submit to oogg.

Information Collected Automatically

When you access oogg.ws, our systems automatically record certain technical and behavioural data, including:

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Session data: pages visited, time spent on each page, game sessions initiated, bets placed, and navigation paths through the platform.
• Cookie and tracking data: information collected via cookies, web beacons, and similar technologies (see Section 8 for full details).

3. How We Use Your Information

The personal data we collect is used for specific, legitimate purposes. The table below summarises the key processing activities and the legal basis for each:

4. Sharing of Personal Data

oogg does not sell, rent, or trade your personal information to any third party for marketing purposes. We may, however, share your data with selected partners and service providers strictly on a need-to-know basis, as described below.

Service Providers and Partners

We share data with carefully vetted third-party vendors who assist in delivering our services. These include:

• Payment processors handling BDT transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other local financial institutions.
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) who may collect limited gameplay data under their own privacy terms.
• Identity verification and KYC service providers who process your submitted documents on our behalf.
• Analytics and fraud-detection platforms that help us understand platform usage patterns and identify suspicious activity.

Legal and Regulatory Disclosure

oogg may be required to disclose personal data to legal authorities or regulatory bodies under the following circumstances:

• In response to a lawfully issued court order, subpoena, or regulatory investigation.
• To investigate, prevent, or act on suspected fraud, money laundering, or other unlawful activity.
• In the event of a corporate restructuring, merger, or acquisition where player data may be transferred to the succeeding entity, subject to equivalent privacy protections.

5. Data Retention

oogg retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention schedule is as follows:

• Account and identity data is retained for the duration of your active account and for a minimum period of 5 years following account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of 5 years from the date of each transaction.
• Customer support communications are retained for 3 years following resolution of the relevant query.
• Marketing preferences and opt-in records are retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

6. Data Security Measures

oogg employs a layered approach to data security. We implement and maintain a range of technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Technical Safeguards

Our core technical security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields, including payment credentials and identity document references.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent specialists.

Organisational Measures

Access to personal data within oogg is strictly limited to staff members who require it to perform their role. All team members with access to personal data are bound by confidentiality obligations and receive regular training on data protection best practices. In the unlikely event of a data breach that poses a risk to affected individuals, oogg will take prompt remedial action and notify affected players without undue delay.

7. Your Rights Over Your Personal Data

As a user of oogg, you have specific rights regarding the personal data we hold about you. You may exercise any of the following rights by contacting us at [email protected]:

• Right of Access: request a copy of the personal data we hold about you and information about how it is processed.
• Right of Rectification: request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: request that we limit the way we process your data in certain circumstances, such as while a dispute is being investigated.
• Right to Data Portability: request a structured, machine-readable copy of the personal data you have provided to us, where technically feasible.
• Right to Object: object to the processing of your personal data where we rely on legitimate interest as the legal basis, including for direct marketing purposes.

We aim to respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you. Please note that certain rights may be subject to limitations where legal obligations require us to retain or continue processing specific data.

8. Cookies and Tracking Technologies

oogg uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and analyse platform usage. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as account login sessions, security token validation, and navigation. You cannot opt out of essential cookies without disabling fundamental platform functionality.

Analytics and Performance Cookies

These cookies collect anonymised information about how visitors interact with oogg.ws, including pages visited and time spent on each section. We use this data to improve platform performance and user experience. These cookies do not identify you personally. You may disable analytics cookies via your browser settings, though this may limit our ability to improve the service.

• Session cookies expire when you close your browser. Persistent cookies may remain on your device for up to 12 months.
• You can manage or delete cookies at any time via your device browser settings. Note that disabling all cookies may impair certain features of the platform.
• oogg does not use advertising cookies or cross-site tracking cookies that follow you to other websites.

9. Children's Privacy

oogg is strictly an adult platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect or store personal data from individuals under 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete all associated data, and take steps to prevent recurrence.

If you believe a person under 21 has provided personal information to oogg, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

oogg primarily operates with servers and service providers located within the Asia-Pacific region. In some circumstances, your personal data may be transferred to or processed in jurisdictions outside Bangladesh. Where such transfers occur, we ensure that appropriate contractual safeguards are in place — such as standard data protection clauses — to ensure your data receives an equivalent level of protection to that provided under applicable privacy standards.

• We do not transfer personal data to countries with inadequate data protection frameworks without implementing additional safeguards.
• All third-party processors who handle transferred data are contractually required to maintain confidentiality and apply security measures consistent with this Policy.
• Players in Bangladesh retain all rights described in Section 7 regardless of where their data is processed.

11. Changes to This Privacy Policy

oogg reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via a prominent platform notice. Your continued use of oogg following the publication of any revised Policy constitutes your acceptance of the changes.

We encourage you to review this page periodically so that you remain informed about how your personal data is being protected. Archived versions of this Policy are available upon request by contacting [email protected].

12. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way oogg handles your personal data, please contact our team. We are committed to responding promptly and transparently to all privacy-related enquiries. All communications regarding your personal data rights should be submitted in writing to [email protected], clearly stating your registered account details and the nature of your request.

oogg is committed to being a trustworthy, transparent, and responsible platform for Bangladesh's online gaming community. We take our obligations to protect your privacy seriously, and we welcome all feedback and questions regarding how we safeguard your data.